This policy tells you what to expect when we collect personal information.
How we collect your information
We collect your personal information when you interact with us or use our services, such as when you instruct us to act on your behalf or use our website to submit an enquiry.
Information that we collect from you
As part of our commitment to the privacy of our customers and visitors to our website more generally, we want to be clear about the sorts of information we will collect from you. When you instruct us to act on your behalf or when you make an enquiry through our website you are asked to provide information about yourself including your name, contact details, proof of ID and/or proof of address.
Use of your information
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.
We use strictly necessary cookies and analytical cookies. Some features of our website need these cookies for its operation. They enable you to log into secure areas of our website. They also help us count and recognise the number of visitors to our website. We are continuingly trying to improve our website and this information helps us to do so.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Retention of your information
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of your information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law(s);
our legitimate interests where we have carried out balancing tests;
(potential) disputes; and
guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
Disclosure of your information
The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.
We may also share your information:
if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
in order to enforce our contractual terms with you and any other agreement;
to protect the rights of Sanders Solicitors, including to prevent fraud; and
with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.
We adopt technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
Unfortunately, the transmission of information via the internet and any data stored by IT is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data and any transmission of your data between us is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
Under data protection law, you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer. We also have a data use policy which you are required to accept.
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make. Please see our page headed ‘Complaints Procedure’ for further details.
Data protection Officer
By contacting firstname.lastname@example.org or calling 01708 522223